Waiter

Job Detail

The Waiter is responsible for representing the restaurant and providing high levels of customer service to all diners to ensure they have a memorable experience and return again. Principal Accountabilities: 2.1 Knows and uses the service guidelines by the brand guideline. 2.2 Prompt, and courteous greeting of customers. 2.3 Assists the Head Waiter in taking orders. 2.4 Deliver food to customers on the table in an accurate and timely manner. 2.5 Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations. 2.6 Follow sequence of service standards as per brand guidelines. 2.7 Have a complete and thorough knowledge of all menu items to be able to describe and make suggestive selling to customers. 2.8 Ensure food quality and consistency is always delivered. 2.9 Manage the set up and close down of tables within section. 2.10 Ensure tables are turned around and ready with minimal delay. 2.11 Maintain cleanliness and hygiene standards. 2.12 Ensure the cleanliness and refilling of condiment sets and napkin containers. 2.13 Always keeps all workstations and equipment as clean as possible. 2.14 Attend all regular departmental briefings and contribute to an open communication within the assigned team. 2.15 Performs other duties pertinent to this job as assigned. Communication & Working Relationships: 3.1 Interacts with customers and shows willingness to serve them with a pleasant attitude. 3.2 Communicate professionally with the supervisor in charge.