| Company Name | DXC Technology Services Singapore Pte Ltd |
|---|---|
| Company UEN | 198502064H |
Answer contacts promptly and professionally Log/Validate all contacts Call Handling Database Resolve a high percentage of customer problems using the relevant tools and systems Manage end to end all calls logged, providing regular updates to customers on call status Complete follow-on actions as appropriate Invoke Escalation Procedures within defined time frames Adhere to account Policies & Procedures Work to achieve individual and team goals Protect confidential and sensitive information and materials Observe strict compliance to licensing, copyright and trademark legislation Accomplish other duties as required Adhere to all DXC Policies & Procedures – Including Security and SOBC
Diploma / Bachelor's degree in a relevant field or equivalent combination of education and experience Ability to communicate at all levels, both technically and non-technically Professional & confident Good time management skills Excellent communication (written and oral) and listening skills Ability to perform well as part of a team under direct supervision Strong customer focus with prior experience in a customer service role Strong interpersonal skills Analytical and diagnostic skills Desire to work in a rapidly changing environment Demonstrated ability to prioritize tasks and work under pressure Demonstrated ability to actively participate and work within a team Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes Ability to comprehend and uphold DXC Policies and Procedures Adherence to 24 X 7 roster
| Job Title | Servicedesk Agent |
|---|---|
| Salary | SGD2,000.00 - 2,600.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |