| Company Name | |
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| Company UEN |
Management of shop engine events and rental engine events for customers within the Asia Pacific region. Ensure customer requirements and expectations are effectively communicated to the respective department within P&WC for rental engine support and induction to the shop. Collaborate across various department (Sales, Program, Leaseco, Shop) to meet to customer requirement, evaluate alternatives and develop solutions to support customer’s needs. Support AOG events after office hours and weekend as required. Ensure that all customer queries are addressed and responded to in a timely manner. Participate in regular meetings with the network in regards to engine deployment and status updates. Liaise with customers to manage a 3-month rental engine requirement and engine shop visit forecast (scheduled/unscheduled removals) Usage of tools such as SAP, CRM, EMF and Sharepoint. Build and maintain strong relationships with customers within the region. Participate in cost reduction initiatives and/or other strategic initiative projects.
Diploma in Engineering or Marketing (sales and services) or any other related field. Minimum 4 years work experience in relevant aerospace industry. Possess a mature disposition, keen business acumen, and excellent interpersonal skills to work in a team. Able to work independently at times and support off hours Aircraft on Ground (AOG) requests. Possess analytical mindset to assess customer requirement opportunities effectively, effectively build long-term business relationships with key customers using excellent written and verbal communication+D22 skills.
| Job Title | Customer Service Officer |
|---|---|
| Salary | SGD2,600.00 - 3,500.00 |
| Employment Type | Full Time |
| Working Experience | 2 Years |