Guest Services Executive

Job Detail

To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction. To greet and welcome all guests’ with a smile and cheerful appearance. To sell, register and assign rooms to incoming guests, ensuring that all details are filled up correctly on registration card. To issue program room keycards and validate duplicate room keycards to guests.