Infrastructure Support Analyst

Job Detail

Assist in the management of Operations, Service Levels and Contract Administration of the technologies and infrastructures Assist in the IT Service Management processes, which cover Service Level Management, Incident and Problem Management, Change and Release Management, Configuration Management, Capacity Management, Availability Management, Backup and Recovery Management and Security Management. Manage the escalation processes and perform service recovery for incidents that directly impact services or users. Support user projects involving infrastructure acquisitions and evaluations. Ensure the Infrastructure servers and networks systems are adequate, and secured, and the necessary security tools and monitoring systems are in place