Associate Sommelier

Job Detail

The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations. Primary Responsibilities Delivers Friendly and Efficient Wine Service - Serves wine in efficient manner (in the right condition; glassware, temperature etc). - Assists Sommelier in offering wine options, offers wine advice and takes orders. - Offers aperitif, upsell wine by the glass and bottle, offers after meal service. - Is well presented and adheres to hotel’s grooming standard. - Greets and farewells guests in a friendly, courteous manner. - Focuses on the Guest Dining Experience Uses guest names when it’s appropriate. - Adjusts service to meet guests’ special requests and provides personalised service. - Uses a Heartist® approach – makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. - Looks for ways to upsell and add value (e.g. suggesting another glass of wine, when first glass emptied). - Works as Part of the F&B Service Team Accuracy in wine order taking. -Timeliness in pick-up and delivery of wine and beverages. - Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs and completing daily wine reports - Cleanliness and work safety in wine and service areas. - Involvement in Wider Job Function Relationships Participates in training activities to improve wine knowledge and skills. - Follows guidelines provided in colleague handbook. - Understands emergency procedures, health and safety requirements. - Maintains collaborative working relationships with colleagues and supervisors/managers. Other Responsibilities - Performs any other duties that may be assigned by the Head of Department. - Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. - Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts. - Performs any other duties and responsibilities that may be assigned.