Customer Service Assistant

Job Detail

The Customer Service Assistant I/II provides assistance to customers at check-in counters. He/she ensures that passengers’ details match the information on travel documents and handles customer issues regarding flight operations and automated check-in systems. To maintain a safe working environment, he/she complies with all safety and/or security standards and reports safety and/or security breaches to officers and supervisors. ▪ Provide quality customer services ▪ Service customers at the check-in counters ▪ Verify passengers' identities at the gates ▪ Verify information on travel documents, passports and/or visas ▪ Provide support to special needs customers ▪ Handle customer issues regarding irregular flight operations ▪ Process customer documentation ▪ Handle customer issues regarding automated check-in systems