Cargo Agent

Job Detail

▪ Handle customers’/ airline/ agents’ enquiries in a polite and efficient manner ▪ Attend to customers in collecting/ delivering of cargo including receiving of payments ▪ Liaise with warehouse operations team as appropriate ▪ Screens accuracy of paperwork submitted for inbound releases as well as acceptance on outbound shipments ▪ Update consignments records in Cargo Management System (CMS) and airline systems and maintain computer database ▪ Sorting and dispatching of cargo documents in accordance to airline requirements ▪ Coordinate with carriers/ Ground Handling Agents and arrange transfer of all transshipment traffic ▪ Conduct tracing activity and any other relevant action following short/ over shipments of documents/cargo ▪ Update filing as necessary ▪ Supervising a team of subordinate working under the sections ▪ Ensure compliance with all workplace safety, security, and health policies and procedures ▪ Perform any ad-hoc duties as assigned by the reporting manager or department head